Got my car loan from them when nobody else would be flexible with terms. Good service and great people! Glad I did business with them!
Terrible experience with this bank
I do not write reviews, but in balance I must say I have had no complaints about Scient and before that Ledge light...I have used them for car loans, equity loans, line of credit , mortgages, refinancing banking, savings, checking..and yes even cashing in the proverbial extra change before going on vacation.. they know me/ my family they are friendly, courteous. Even when we had an issue, they were quick to resolve it. Based on my experience they a re entitled to the highest accolades
If you are going to use Scient for auto loans, make sure you have an open and active account. Apparently, they will be less likely to dump your loans which impacts your credit score and is a major inconvenience. If you have Navy Fed or another lending institution that you are already happy with, stick with them even if Scient offers a slightly better rate.
A few years ago , 2014-2015? I received a notice from the IRS I was being audited for claiming mortgage interest deductions that I did not make. I called Scient and after several attempts I finally spoke to a rep who assured me Scient does not screw up, it had to be the IRS and they would send me copies of the interest form for ME to mail to the IRS which I did. When the truth came out that oops we (Scient) didn't send them out but we will do it . No apologies. On hind sight I should have filed a complaint or sued Scient for the stress they caused my wife and I and leaving it on ME to straighten it out with the IRS after many calls. At least the IRS answers their phone.
The tellers are friendly and a great group to deal with. The mortgage department not so much which is why the 1 star. Our mortgage with Scient and on the few times I have called with questions they have yet to answer the phone. I currently am waiting for a call I placed 12/1 at 8:45 AM to be returned regarding my escrow balance.
I bought 2 vehicles using SFCU as the lending institution. The rates were competitive and everything was good until they sold the loans to Charter Oak within a year which really annoyed me. Then I started getting letters about a checking account that was incurring "fees" that I never asked for that was probably buried in the fine print of the auto loan paperwork.
Scient Federal Credit Union is a US Atm based in Groton, Connecticut. Scient Federal Credit Union is located at 60 Colver Ave, Groton, CT 06340, USA.
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