When we arrived and got the keys to the house it was A MESS! It looked as though the place had not been cleaned AT ALL after the last tenants had moved out (although there is a clause in the lease requiring professional move-out cleaning). In fact, it appeared that the place had been grossly neglected for MONTHS!
I did some research. It turns out that YoYo Carrol had convinced her COUSIN (the current owner) to purchase this place in 2007, for more than the place was worth. Now, the owner can't afford to keep the place up, and YoYo continues to make money off of her cousin's bad investment.
In other words... STAY AWAY FROM THIS OFFICE!
If YoYo will make money off of convincing her own COUSIN to make a bad investment...
When we moved out, although WE did ALL the cleaning when we moved in, we arranged for and paid for professional move-out cleaning, and provided this office with a receipt for proof. Now, we are being told by the SLUMLORD OWNER that the cleaning was not "Satisfactory" and that they were going to have THEIR cleaning person come in and subtract that cost from our deposit. Now, over 30 days after we moved out, we still haven't received our deposit refund OR EVEN a notice of how much they are subtracting from it. When I called the owner to ask why we hadn't received the deposit within the 30 days (as stipulated in the lease), she RUDELY said "Whatever! It's in the mail!".
Although we had no opportunity to look at the place in person, because we were currently stationed over 2k miles away, we began communicating with this office.
They will screw you over too!
My Wife is in the Military. A year ago, when we found out we would be stationed here, from Washington State, we began looking for a home to rent in the Mystic area.
I had a TERRIBLE experience in dealing with this office.
We found a place on Zillow (38 Walter Fish Ave., Mystic), and it was being listed by YoYo Carrol.
After months of attempting to work with these people and get them to care for their property, they informed us that they would be selling the house and that we needed to move out. After we moved ourselves out, they removed the for-sale listing and re-listed it for rent. HOW SHADY!
There was peeling wallpaper, holes in the walls, filth in the bathrooms and kitchen, mold on the ceiling, filthy floors, overgrown yard, broken storm doors, rotten gutters, and more. WE DID all of the move-in cleaning ourselves (while my wife was 9 months pregnant and starting a new job).
Getting the (ABSENTEE) landlords to get any work done on the house was a NIGHTMARE! They would insist that we communicate through this office, and this office would drag their feet on passing on requests. On multiple occasions, YoYo has been extremely RUDE to me, and Gail has told me one thing and then did another. The SLUMLORD (Donna Lamont of Larchmont, NY) would promise that they were going to get work done, and then it would never get done.. Then, after months had passed and I called her to ask when she was going to get work done, she would RUDELY insist that she knew nothing about the problem and had not made any promises.
If they will do such a Dis-Service to a US Service-member..
When we moved out (05/14), there was an ongoing problem with the plumbing (causing sewage to back-up and flood the basement), which they would only arrange for cheap fixes, the gutters are left in a state of deterioration, there are insects growing in the deteriorating siding, and many other issues.
We were counting on the place being properly represented by the listing on Zillow, the posted pictures, and by YoYo and Gail. We were also counting on this office and the Landlords NOT wanting to do bad business with a Service Member (who also has a new Baby in the house).. So, we sent a Deposit (sight unseen), and moved out from Washington.
Yolanda Yoyo Carroll Real Estate is a US Real Estate Agency based in Groton, Connecticut. Yolanda Yoyo Carroll Real Estate is located at 23 Prospect St, Groton, CT 06340, USA.
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