At the Moe's in Groton, I have recieved stale chips three of those times, cold veggies twice, and cold queso once. The only time I've recieved a 100% quality meal was the first time I came in.
I've been to this Moe's in Groton around 5 times and the Moe's in Waterford around 15 times.
Well, I go to Moe's a lot, order the same thing everytime, and I go to different Moe's depending on where I am.
The staff is usually fairly nice and knows what they should be doing, but they never seem like they care what customers think until there's a problem.
In close, hopefully these problems are addressed. I love Moe's and would never leave a bad review at a Moe's, but I felt like I needed to voice my opinion on why I drive the extra 8 minutes(ish) to go to a different Moe's.
I will not be returning to this Moe's, but I wish the staff the best.
Moe's is usually a quick bite option on the go. The salsa bar is usually pretty well kept, and the staff are always prompt with the "welcome to Moe's!" Holy Moe-ly the burritos are big too, what they lack in flavor is made up with quantity, and the "fresh tortilla chips" with the queso are always a nice addition.
Slow service. Ordered online and food was not ready by pick-up time. They had not even started preparing the order when I got there and had to wait about 20 additional minutes. What's the point of ordering online if they start preparing your order when you get there at their own appointed pick-up time?
I've never gotten my order wrong at this Moe's, which is difficult since you tell staff what to put on your food, but I felt it was worth noting.
Good burritos and friendly staff. Love the names of the food.
Why would I make such a claim?
I would (and do) drive to Waterford to get Moe's because it's much better there.
I won't use this reveiw to brag on the Waterford Moe's, but I will say that out of those 15 times that I have been to the Waterford Moe's, I have only recieved cold queso, cold veggies, or stale chips twice.
Very rude staff and manager. They cross contaminated the meat. The staff said that it was okay because it was the end of the night. Never going back.
Moe S Southwest Grill is a US Restaurant based in Groton, Connecticut. Moe S Southwest Grill is located at 220 CT-12, Groton, CT 06340, USA.
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