The overall service experience was outstanding! The staff was awesome and friendly from the check in to the housekeeping to the bar tenders and servers at breakfast, particularly our bartender Cyndi! The free shuttle to and from the casino was an added bonus which we did not knowing in advance. The room itself however left some to be desired, the room seemed dingy and old and the wall had some clear water damage and seemed partially caved in and the wall paper all wrinkled and yellowed along this portion. The lobby and in hotel bar/restaurant were well taken care of and appeared newly renovated. For the rate per night I would have expected a nicer room and bed, otherwise a very pleasant stay.
Friendly staff, great value,wonderful pool and hot tub. They are always so kind to my grandchildren.that's good enough for me. It's the only place we stay when visiting our navy family.
Never in my life have I been more disgusted. My family travels to this area A LOT and not only will I never waste money at this place again I will make sure I also let friends and family who also travel to this area never to stay here. After spending 1 night with HEATING issues with children in a room and returning to a room on the second night where the heat NEVER shut off the entire time we were gone out I was up and down all night long to the front desk. The front desk guy was wonderful, Dwight...however I was never offered another room (even though we were checking out the following morning) and the following morning while checking out the young woman who checked me out also asked how my stay was and I was honest the heat is a big deal with kids and very cold fall nights (I believe it was about 30 maybe even less) multiple times we asked for extra blankets had to put blankets around the heater because we finally had to shut off the unit and it just blew ice cold air in all night from the outside!! The manger talked to me after the very night young lady went and got him and he did nothing just called the maintenance man maybe...this happened 2 nights it was so random either super hot or super cold. Oh and not only that the room was not in the best shape...and there were BUGS in the ice that came from their ice machines! I must say the one star is for those amazing workers. I knew if they had it their way they would have offered something. If it was me and my husband it wouldn't have bothered me that much. But my kids were freezing!
We stayed here with my son's baseball team. Great hospitality, nice rooms, better than other hotels at this price. Breakfast buffet was very good.
The hotel staff is very professional and polite. The rooms are always clean. I appreciate the shuttle to the casinos on the weekend. Many nice restaurants nearby and historical things to see.
Best Western Olympic Inn is a US Lodging based in Groton, Connecticut. Best Western Olympic Inn is located at 360 CT-12, Groton, CT 06340, USA.
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