Horrible! They down graded the room we had reserved to a double double. Was a VERY tight fit for two large adults. Please explain how they can not have the room we reserved and paid for. We were told by someone on staff that this happens all the time. When we got to the room it hadn't been cleaned and coffee maker was broken . After it was cleaned we went out. On returning I went to shower only to find the wash cloths were filthy! When we went to breakfast the next morning, the English muffin was covered in mold!! This was literally the worst place we have ever stayed. I would sleep in my car before I go back here to stay here.
My husband and I booked 2 nights through Expedia. When we got there they only had 1 note night booked. It was a small problem with Expedia... That would not have been a big deal. But the night time manager person was not very nice and the opposite of helpful. Our experience with him ruined our stay. Other things to note. The young man who runs the front desk over night was great. The spa was amazing. The walls are paper thin and you can hear everything that's happening in the next room. And lastly the TVs suck. My husband and I will never stay at the Marriott in mystic.... And we will think twice about staying at a Marriott anywhere else.
The start to our romantic weekend begins with me calling the front desk at around 7 or 8, and letting them we would be arriving late that evening because we are going to the Sugar Factory at FW. The associate says okay I'll add a note. Beautiful right? So we arrive and they say we don't have a reservation for the night. The associate says no problem... I'll get this fixed for you. Calls a supervisor or manager or more experienced person over... This guy immediately comes over WELL THEY DIDNT BOOK THE ROOM TONIGHT. I've never been to a hotel where they start off pretty much calling me a liar. I show him the email with my reservation for both days and tell him I spoke to an associate. He just takes no accountability of the issue. You would think he was paying me to stay there. Myself the booking agency and the original associate got everything resolved, and the manager then... Charges me a higher rate than my reservation. I decided to wait until I was checking out in case there were any other issues related to charges. Everything else was fine as charges go. Then we went to the spa which was amazing. The Octagon was also very good. The beds and pillows were very uncomfortable and the TV sucked. I'm not proof reading this please excuse any mistakes. I guess the manager is really what just completely tainted our experience from the first second I was there.
It was a nice hotel. Everyone was very friendly. There is a spa and a restaurant and all the amenities really. I feel like the room is a bit small and the hotel wasn't anything special When considering the price point. They do like to sneak on additional fees; charge you extra for decent WiFi, charge you to use the hotel phone, even for local calls Etc. I feel this is normal for a nicer hotels though. The hotel is about 20 minutes (with no traffic) from the Mohegan Sun Casino, which is why I stayed there. The drive to the casino is less than straightforward though. There are plenty of shops and restaurants in the surrounding area. You're not too far from the interstate. Good location.
We stopped by here while helping and teaching wounded warriors how to scuba dive,,what a nice place,clean ,workers are very friendly and helpful in getting us around the area and in general just being nice to us and the men and women who help protect us and the way we live,I'd come here again without a doubt,thank you
Mystic Marriott Hotel Spa is a US Lodging based in Groton, Connecticut. Mystic Marriott Hotel Spa is located at 625 North Road (Route 117), Groton, CT 06340, USA.
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